Standard Non-UK Mainland Delivery
UK Mainland deliveries are by courier and can be tracked,
UK Offshore and Overseas parcels and cake club subscriptions are sent with Royal Mail and cannot be tracked
UK Mainland is a Next Working Day service, UK Offshore is 3 – 5 working days. NB Orders must be received by Midday for Next Working Day Delivery
UK Mainland orders are sent by overnight courier using a Next Working Day service. We will always request that a parcel is 'left safe' if there is nobody in to sign for the goods. However this is cannot be guaranteed and is at the discretion of the driver whether he/she feels it is safe to do so. If you are not at home it may not be possible to leave it, or to attempt delivery until the next working day. If you have particular delivery instructions or would not like your order to be left without a signature, please advise at the time of ordering.
Where possible we would advise taking delivery at a business premises where someone will be available throughout working hours, it is also possible to send goods to a neighbour. Please note it is not possible to give multiple alternatives for the delivery address.
It is your duty to ensure that your requested delivery date is suitable for either yourself or your gift recipient to accept an order.
We cannot accept responsibility for addresses provided incorrectly.
Please note it is a requirement of the courier company that we must have the telephone number at the delivery address.
Unless you are contacted by our sales team, your goods will be despatched on the agreed date and could be delivered any time up until 5pm. Please note that we cannot track the exact location of your order during the day, if your order has not arrived by 3pm then please call us and we will do our upmost to track the parcel and ascertain an estimated time of arrival.
Whilst every effort will be made to meet customers demands, cancellations or variations may be necessary as a result of an Act of God, War, Strike, Lockout, Labour Dispute, Fire, Flood, Drought, Severe Weather or other causes beyond the control of Meg Rivers Artisan Bakery.
It is your responsibility to check your order carefully immediately on receipt of goods. In the unlikely event of goods being unsatisfactory, damaged or incomplete you should accept delivery and contact us within 2 working days.
Cancellations and Returns
As our products are produced to order, we regret that once an order is placed it is not possible to cancel it and refunds cannot be given. Consequently credit card authorisation and payment will be taken upon placement of orders. In the unlikely event of a product being unsatisfactory, please contact us immediately. Do not return goods without first speaking to a customer services advisor.
Due to the discount and free postage Cake Club Recurring Subscriptions must run for a minimum of 3 months and cannot be cancelled within that time.
Every care has been taken to ensure that all prices and descriptions in our brochure and on our website are correct. In the case of error you will be given the opportunity to cancel your order. We apologise if this is the case. We have identified where possible products which contain nuts, however we would advise customers with nut allergies to contact us prior to purchase if uncertain.
All products are produced in nut environments and could possibly be contaminated with nuts.
Apart from using your personal information to process any orders you may place, if you provide Meg Rivers Artisan Bakery with an email address, it will automatically be entered into our regular email update service. From time to time, we may also contact you by post with information on special offers or events regarding our products or services. If you do not wish to receive updates or marketing information from us, please contact us.
The following terms are applicable to Meg Rivers Gift Cards only.
Meg Rivers Gift Cards are available in values of £25, £50 and £100
Meg Rivers Gift Cards are valid for 12 months from date of redemption whereby the remaining balance will be deducted, after such time the Gift Tender shall expire.
There are no limitations on how many times a Card can be used (until the balance is £0.00).
Meg Rivers Artisan Bakery ltd shall not be liable or responsible for Meg Rivers Gift Cards that are unable to be delivered due to user error (for example, typing errors, misspelt or incorrect email addresses), spam filters, firewalls or mailbox restrictions.