How much is delivery?
Weekday Mainland UK is £5.50, Saturday delivery is £9.50.
UK Highlands and Islands and Off-Shore delivery is £9.50. This charge is per address, not per item.
How do you send your parcels out?
All parcels to Mainland UK are despatched with a courier on a next day service. This excludes areas of the Scottish Highlands & Islands & UK offshore. Order by Midday for next day delivery.
Scottish Highlands & Islands are also despatched by courier (3-5 working day service), no signature required.
UK offshore - includes Channel Islands, Isle of Man, Isle of Wight, Northern Ireland and some British Forces overseas addresses, are sent with Royal Mail. Sadly this delivery method is offered at customers risk due to inconsistency in the Royal Mail service.
How long does it take for parcels to arrive?
UK Mainland is a Next Working Day service, UK Highlands and Islands and Offshore is typically 3 – 5 working days. NB Orders must be received by midday for Next Day Delivery. Where possible allow an additional day for delivery.
I want to send a gift – what happens if no one is there?
Our couriers cannot leave parcels without prior instruction, so a card will be left asking the recipient to contact their local depot. ‘leave safe’ instructions can be added to your order on the parcel label (for example “If out, leave in wooden shed” or “Leave in the porch if no one home”) - any additional delivery instruction you can give is always helpful in obtaining a successful delivery. Including a phone number is also helpful.
Due to changes in customs regulations & practices, regretfully we are no longer able to send orders abroad. Feel free to email for a personalised quote. firstname.lastname@example.org
Do you send to BFPO’s?
Yes. Some BFPO addresses are free and some are charged. Please contact us for details at the sales office on 01608 682858 or email@example.com including the BFPO address you wish to send a gift too.