How much is delivery?
Mainland UK is £5.50, UK Offshore is £9.50. This charge is per address, not per item.
How do you send your parcels out?
Mainland UK Courier excludes areas of the Scottish Highlands & Islands & UK offshore. Despatched by Courier - order by Midday for next day delivery.
Scottish Highlands & Islands and UK offshore - UK offshore includes Channel Islands, Isle of Man, Isle of Wight, Northern Ireland etc. Despatched by Royal Mail (3-5 working days), no signature required.
Sadly this delivery method is offered at customers risk due to inconsistency in Royal Mail service.
How long does it take for parcels to arrive?
UK Mainland is a Next Working Day service, UK Offshore is 3 – 5 working days. NB Orders must be received by midday for Next Day Delivery. Where possible allow an additional day for delivery.
I want to send a gift – what happens if no one is there?
Our couriers cannot leave parcels without prior instruction, so a card will be left asking the recipient to contact their local depot. ‘leave safe’ instructions can be added to your order on the parcel label (for example “If out, leave in wooden shed” or “Leave in the porch if no one home”) - any additional delivery instruction you can give is always helpful in obtaining a successful delivery. Including a phone number is also helpful.
Due to changes in customs regulations & practices, regretfully we are no longer able to send orders abroad. Feel free to email for a personalised quote. firstname.lastname@example.org
Do you send to BFPO’s?
Yes. Some BFPO addresses are free and some are charged. Please contact us for details at the sales office on 01608 682858 or email@example.com including the BFPO address you wish to send a gift too.