How much is delivery?
- Mainland Delivery is free on orders over £100
- Standard Mainland UK Delivery is £5.50
- Next / Named Weekday Delivery is £7.50
- Next / Named Saturday Delivery is £9.50
- UK Highlands and Islands Delivery is £9.50
How do you send your parcels out?
Standard service parcels to Mainland UK are despatched using the Royal Mail Tracked 24 service or DPD depending on weight. This service takes between 1 & 2 working days from despatch. Most orders placed by Midday are despatched same day.
Next / Named day orders are dispatched using DPD overnight courier service on the same day if the order is received before midday, or if for and advance date we will dispatch the day prior to your selected named date. Orders should usually arrive the following morning. However we advise taking delivery a day earlier for special occasions where possible.
Scottish Highlands & Islands, and Isle of Wight are despatched by Royal Mail (3-5 working day service), no signature required. If a future delivery date is supplied we will endeavour to dispatch at the appropriate time for the order to arrive on or just before the named date, however given the distances and potential for delivery delays we always suggest taking delivery a day or more before a special occasion.
UK offshore - includes Channel Islands, Isle of Man, Northern Ireland and some British Forces overseas addresses, orders are sent with Royal Mail. Sadly this delivery method is offered at customers risk due to inconsistency in the offshore Royal Mail service.
How long does it take for parcels to arrive?
Standard UK Mainland delivery takes approx 1-2 days from despatch.
Named / Next Day Delivery uses an overnight courier (DPD)
UK Highlands and Islands and Offshore is typically 3 – 5 working days.
NB Orders must be received by midday for Next Day Delivery. Where possible allow an additional day for delivery.
I want to send a gift – what happens if no one is there?
All deliveries will be left safe as standard (no signature required). Feel free to add additional delivery instructions (for example “If out, leave in wooden shed” or “Leave in the porch if no one home”). All orders require an email address or mobile phone number for parcel tracking.
Due to changes in customs regulations & practices, regretfully we are no longer able to send orders abroad. Feel free to email for a personalised quote. firstname.lastname@example.org
Can I collect my order if I live locally?
Give us a call 01608 682858 and we can arrange a time for you to collect your order.
Do you send to BFPO’s?
Yes. Some BFPO addresses are free and some are charged. Please contact us for details at the sales office on 01608 682858 or email@example.com including the BFPO address you wish to send a gift too.